Shipping policy

SHIPPING POLICY

HOWLING HEROES COLLECTIBLES LLC

Thank you for shopping with Howling Heroes Collectibles. We carefully package every order to help protect its condition and collectible value during shipment.

DOMESTIC SHIPPING

Howling Heroes Collectibles currently ships within the United States only.

Available shipping services may include:

• USPS Ground Advantage
• USPS Priority Mail
• UPS Ground

Available services and shipping charges are calculated during checkout using the destination, product weight, and package information.

ORDER PROCESSING

Orders are normally processed within 1–2 business days after payment is confirmed.

Business days are Monday through Friday, excluding federal holidays. Orders placed during weekends or holidays begin processing on the next business day.

High-value orders, payment reviews, address concerns, weather events, or unusually large orders may require additional processing time.

DELIVERY ESTIMATES

Delivery dates displayed during checkout are estimates provided by Shopify and the applicable shipping carrier. They are not guaranteed delivery dates.

Carrier delays, severe weather, service interruptions, peak-season volume, natural disasters, and other events outside our control may affect delivery.

TRACKING

Tracking information will be sent to the email address associated with the order after the shipping label is created.

Tracking may take up to 24 hours to begin displaying movement after the carrier receives the package.

Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.

ADDRESS ACCURACY

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an address error, contact us immediately at howlingheroescollectibles@gmail.com. Address changes are not guaranteed after an order enters processing or fulfillment.

Howling Heroes Collectibles is not responsible for delays, losses, or additional expenses caused by an incorrect or incomplete address provided by the customer.

RETURNED OR UNDELIVERABLE PACKAGES

If a package is returned because of an incorrect address, incomplete address, refusal, failed delivery, or failure to retrieve the package, the customer may be responsible for any additional shipping charges required to send it again.

Original shipping charges are nonrefundable unless the return resulted from an error by Howling Heroes Collectibles.

PACKAGING

Collectibles are packaged with care using an appropriately sized shipping box and protective packing materials.

Whenever practical, factory-sealed or boxed collectibles are shipped inside a separate protective shipping box rather than being used as the shipping container.

We may photograph or otherwise document the condition and packaging of high-value orders before shipment.

SIGNATURE CONFIRMATION

Signature confirmation may be added to high-value orders or orders presenting an elevated delivery risk.

The customer is responsible for ensuring that an authorized person is available to sign when signature confirmation is required.

DAMAGED PACKAGES

If an order arrives damaged, contact us at howlingheroescollectibles@gmail.com within 48 hours of the carrier’s recorded delivery.

Include:

• Your order number
• Photographs of the item
• Photographs of the shipping box
• Photographs of all packing materials
• A photograph of the shipping label
• Clear photographs of all visible damage

Keep the item, shipping box, label, and all packing materials until the claim is resolved.

Do not open, alter, repair, discard, or return a damaged collectible without instructions from Howling Heroes Collectibles. Opening a factory-sealed item or discarding packaging may affect our ability to investigate the claim or seek carrier reimbursement.

Submitting a damage report does not automatically guarantee a refund or replacement. Verified claims are reviewed individually in accordance with our Return and Refund Policy.

PACKAGES LOST IN TRANSIT

If tracking has not updated for an extended period or the carrier indicates that a package may be lost, contact us so we can review the shipment and determine whether a carrier investigation or claim should be opened.

Carrier investigations and insurance claims may require additional time and customer cooperation.

PACKAGES MARKED DELIVERED

If tracking shows that a package was delivered but you cannot locate it:

  1. Check the delivery location, mailbox, porch, garage, and other protected areas.

  2. Ask household members or neighbors whether they accepted the package.

  3. Allow one additional business day because some carriers scan packages before final delivery.

  4. Contact the carrier with the tracking number.

  5. Contact us if the package remains missing.

A carrier’s confirmed delivery scan does not automatically establish that Howling Heroes Collectibles made a shipping error. Missing-after-delivery situations will be reviewed individually using the tracking record and available evidence.

CANCELLATIONS

Orders cannot be canceled after fulfillment or shipping preparation has begun. Cancellation requests are not guaranteed and remain subject to our Return and Refund Policy.

CONTACT US

For shipping questions, contact:

Howling Heroes Collectibles LLC
howlingheroescollectibles@gmail.com

Please include your order number when contacting us about an existing purchase.

Every collectible has a story. Every collector has a place.

Effective date: August 7, 2026